Senior Product Manager, Member Experience

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

Healthcare Insurance • B2B • Wellness

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines. • Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile. • Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience. • Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset. • Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights. • Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions. • Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication.

🎯 Requirements

• 5-7 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile) • Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands • Experience using both quantitative and qualitative insights to inform product decisions • Familiarity with contact centers and contact center performance metrics • Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables. • Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems • Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities. • Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board • Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc. • Bachelor's degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics) or relevant experience. • Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey.

🏖️ Benefits

• Paid family and parental leave • preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support) • family and pet care fund • Parents’ Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office