Vice President, Client Success – National Market

🔥 4 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Responsible for leading and managing a large market Client Success team ensuring KPIs are met with a focus on client retention and pipeline management for upsells • Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy • Represent company at client meetings and events to promote the company’s brand, building relationships with clients and consultants • Have an ability to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs • Help resolve member abrasions that are escalated to the Client Success Team, working closely with other senior leaders to identify the root of the escalation and the best path to resolve • Implement improvements to account management business processes to ensure success with growth and scale • Manage a staffing model and compensation approach to scale the team accordingly • Identify professional development and training opportunities to grow and upskill direct reports • Travel 30–40% to meet with clients and stakeholders, ensuring alignment and satisfaction.

🎯 Requirements

• 12+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries. • Led, coached, and supported a team to achieve individual and organizational goals while fostering a collaborative, high-performance culture. • Proven success managing large, complex employer relationships, with a focus on strategic retention and growth. • Demonstrated ability to work with and manage expectations of internal executive teams, ensuring alignment and actionable outcomes. • Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively. • Expertise in presenting complex information and insights in ways that resonate with diverse audiences. • Strong financial and problem-solving skills to drive data-backed decisions and client ROI. • Proven ability to define goals, create action plans, and deliver results in a dynamic environment. • Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization. • Located near a major U.S. airport, with the ability to travel frequently for client interactions.

🏖️ Benefits

• Paid family and parental leave • Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support) • Family and pet care fund • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office