Director, Customer Success

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SDKIntel

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

SDKIntel is a company that provides mobile SDK intelligence for iOS and Android, delivering deep, high-confidence detection of third-party SDKs embedded in published apps. They run binary-level analysis (including iOS decryption where possible) and strict Android inspection beyond manifest scraping, producing structured intelligence briefs (JSON, XLSX, PDF) focused on target verticals (e. g. , EU Fintech, EU Health, EU Banking). Their product tracks SDK footprints and movements over time (new entrants, exits, version changes) and is aimed at SDK vendors, security & compliance teams, and M&A/investment buyers. Deliverables include analyst walkthroughs, bespoke scopes, and ongoing data feeds or API access. The team emphasizes no-false-positive methodology, fresh runs per brief, and deep expertise in mobile data acquisition and binary analysis.

📋 Description

• Serve as the executive strategic partner for assigned enterprise clients • Help organizations modernize and optimize customer experience operations • Drive long-term client value, business outcomes, retention, and growth • Partner closely with executive stakeholders to align capabilities with customer experience strategies • Coordinate cross-functional teams to deliver measurable business outcomes • Build trusted partnerships with senior client stakeholders • Lead strategic account planning focused on customer outcomes, growth, retention, and long-term value creation • Anticipate customer needs and proactively identify opportunities to improve customer experience

🎯 Requirements

• Bachelor’s Degree or equivalent work experience required • 10+ years of experience in Customer Success, Strategic Account Management, Consulting, CX Strategy, BPO, Contact Center, or Enterprise Client Services environments • 6+ years managing executive-level enterprise client relationships • Proven success growing and retaining complex strategic accounts • Strong executive presence with exceptional communication, presentation, and relationship management skills • Experience leading consultative business discussions and influencing senior stakeholders • Strong understanding of customer experience operations, outsourcing, AI enablement, automation, and/or digital transformation strategies • Demonstrated ability to identify growth opportunities and align solutions to customer business objectives • Highly collaborative with the ability to influence across cross-functional organizations • Strong business acumen, analytical thinking, and strategic problem-solving capabilities • Ability to travel up to 25%

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options