Field Service Technician

🔥 31 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $28 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work • Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training • Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports • Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management • Train customer personnel during installation, commissioning, and maintenance activities • Support the Modern facility in Deer Park, NY and participating in customer Factory Acceptance Tests • Maintain flexibility to adapt to diverse work environments and resolve issues quickly

🎯 Requirements

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment • High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred • Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred) • Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively • Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management • Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude • Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

🏖️ Benefits

• comprehensive medical/dental programs • life insurance • a generous paid time off program • retirement savings plan with a company match • no waiting period for benefits