Field Service Technician

🕒 June 28

🏖️ New Jersey, North Carolina, +1 more states – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites. • Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer‘s site. • Train operators and users at the customer‘s site. • Assess customer needs and seek opportunities to optimize the client‘s equipment and processes during customer site visits. • Propose solutions such as preventive maintenance programs, spare parts and training. • Make courtesy calls and visits on a regular basis to follow up with existing customers. • Follow-up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations. • Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues. • Use internal issue tracking application (Sales Force) to support customers remotely. • Review and update procedures and support materials to ensure relevance.

🎯 Requirements

• Five (5) or more years of experience in equipment and automation, ideally in the packaging industry. • College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience. • Mechanical and Electro-Mechanical proficiency for light industrial equipment. • General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000). • Ability to read and understand mechanical drawings and wiring diagrams. • Proficient verbal and written communication in English required. • Basic knowledge of Microsoft Office. • Excellent customer service orientation and positive attitude. • Ability to work independently and devise creative, sustainable solutions.

🏖️ Benefits

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. • There is no waiting period for benefits – you are eligible on your first day of employment!

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