EDI Experience Manager – B2B SaaS

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

⚡ Productivity

☁️ SaaS

Healthcare Insurance • Productivity • SaaS

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Bridge the gap between technical EDI/Enrollment nuances and the design of high-efficiency workflows that optimize service delivery • Develop a deep understanding of EDI and Enrollments while streamlining internal processes to ensure efficient support engine • Translate complex technical findings into clear client guidance • Represent guidance in live client conversations when needed • Assist in liaising between customers and engineering team • Focus on optimizing EDI support workflows and establishing necessary processes • Report to the Senior Manager of CX, EDI, EDU, and SMB/MM BSM • Establish yourself as a key contributor within 3 months • Build genuine EDI/Enrollment subject-matter depth over time • Promote customer satisfaction and loyalty by understanding and delivering value to each customer’s unique needs • Audit existing processes to proactively identify opportunities to use AI to accelerate EDI processes and workflows • Support EDI engineering ticket creation, review and prioritization • Take on tasks beyond defined job responsibilities as required

🎯 Requirements

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Willingness to build technical fluency in EDI file formats and enrollment mechanics over time • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and ability to use resources available to learn quickly and autonomously • Experienced in thriving within dynamic work settings that demand adaptability and efficiency • Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure. • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Passionate about establishing processes • Highly Proficient in MS Excel • Exceptional written and verbal communication skills • No prior EDI/Enrollment experience required; comprehensive training will be provided. • Prior startup and/or B2B SaaS technology organization experience • Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) • Prefer 1-3 years of experience on a Support or CX Team • Understanding and learning software must be a passion of yours • Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower