Lead Client Coordinator

🔥 6 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $60k - $70k / year

⏰ Full Time

🟠 Senior

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Propelis

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📱 Media

☁️ SaaS

🛍️ eCommerce

Media • SaaS • eCommerce

Propelis is a global brand and packaging agency group formed from the merger of SGK and SGS & Co. It provides end-to-end packaging graphics, print and metal decor production, creative and brand strategy, digital commerce, experiential marketing, and content production for brand owners, retailers, FMCG and pharma clients. Propelis also offers technology platforms (like 5Flow) and a unified brand-creation platform (Marks) to streamline packaging and content workflows at scale.

📋 Description

• Attend client meetings regarding production processes, capacity, timelines, etc. as needed. • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring of project progress, and generation of the client/project invoice. • Translates client requests and requirements into detailed and technical instructions for production teams. • Partners with the client, Client Growth, and project teams to resolve identified project issues and ensures high quality standards in all client deliverables. • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. • Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed. • Participates in, and sometimes leads, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. • Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. • Utilizes systems and databases to enter client information and or retrieve information as needed and verifies all client information is current in the database. • Assists in resolution of customer complaints and quality assurance issues as needed. Additional duties as assigned.

🎯 Requirements

• Bachelor’s Degree in Business Administration, Marketing or related field • Advanced degree (MBA, Master’s) preferred • 5+ years of previous project coordination experience • High degree of proficiency MS Office Suite, Outlook & Internet applications • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, & planning skills • Strong verbal and written communication skills (including analysis, interpretation, & reasoning) • Solid understanding and application of mathematical concepts

🏖️ Benefits

• selection of health care plans with prescription drug coverage • dental plan • vision plan • basic and supplemental life insurance • flexible spending account for medical and dependent care expenses or a health savings account based on plan selection • short/long term disability • 401(k) Savings Plan