Director, IT Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProScore Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

📚 Education

🏗️ Construction

Compliance • Education • Construction

ProScore Technologies is a leading provider of IRA Compliance Risk Management solutions that help organizations efficiently manage their compliance frameworks and risks. Through its innovative platform, ProScore simplifies complex requirements associated with the Inflation Reduction Act, ensuring that companies can easily navigate local, state, and federal regulations. The company also sponsors nationally approved Registered Apprenticeship Programs geared towards construction roles, offering features such as prevailing wage verification, robust reporting, and audit capabilities to enhance overall workforce compliance and accountability.

📋 Description

• Own the day-to-day delivery, reliability, and security of the company's IT environment • Own enterprise change management policies, workflows, approval gates, audit trails, and documentation • Chair the Change Advisory Board and facilitate risk review, implementation readiness, rollback planning, and change approval • Lead the IT service desk and end-user support function, including SLA targets and continuous improvement • Oversee employee onboarding/offboarding, device provisioning, access management, and lifecycle support • Develop a tiered Tier 1 through Tier 3 support structure with clear escalation paths • Own the full incident lifecycle, including detection, triage, escalation, communication, resolution, and post-incident review • Coordinate cross-functional response for Sev 1 and Sev 2 incidents, including executive communication and bridge facilitation • Drive root cause analysis, corrective action tracking, and closure for high-severity events • Establish monthly, quarterly, and annual availability, outage, and trend reporting for senior leadership • Oversee 24x7 monitoring, alerting, and operations across production and corporate environments • Own the monitoring and observability stack and ensure detection coverage, alert quality, and on-call effectiveness • Partner with engineering and infrastructure teams on operational readiness of new services • Partner with Security, Risk, and Compliance teams on SOC, PCI, and audit readiness • Enforce access controls, change controls, and operational security standards • Serve as operational point of contact for auditors, evidence gathering, and control attestation • Manage hardware, software, and managed service vendor relationships • Oversee IT asset lifecycle, procurement forecasting, license management, and cost accountability • Build, lead, coach, and develop a multifunctional IT operations team • Set performance standards, mentor staff, create career growth paths, and foster accountability, documentation, and continuous improvement

🎯 Requirements

• 10+ years of progressive IT experience, with at least 5 years in IT operations leadership or management • Demonstrated ownership of a formal change management program, including CAB chairmanship and audit accountability • Strong track record managing 24x7 operations, incident response, and SLA driven service delivery • Experience supporting SOC, PCI, or comparable audit frameworks with measurable compliance outcomes • Hands-on familiarity with modern monitoring, ticketing, and collaboration tooling, including Splunk, Datadog, PagerDuty, Site24x7, Jira, and Confluence • ITIL-aligned understanding of Incident, Change, and Problem Management • Proven ability to build process structure from the ground up and translate operational data into executive-level reporting • Excellent written and verbal communication with engineers, auditors, and senior leadership