Paid Leave Claims Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k - $60k / year

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

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Logo of Protective Life

Protective Life

1001 - 5000 employees

Founded 1908

💸 Finance

🛡️ Insurance

Finance • Insurance

Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

📋 Description

• Manage new, ongoing, and periodic State-Mandated Disability and Paid Family Leave claims within required regulatory and departmental timeframes • Review claimant, employer, medical, and other relevant documentation to determine benefit eligibility, claim duration, and benefits payable • Make timely and accurate decisions to approve, pend, or deny assigned claims in accordance with applicable regulations, policy provisions, and departmental procedures • Communicate with claimants, policyholders, employers, and healthcare providers by phone and in writing • Prioritize incoming correspondence and assigned work to meet service-level and mandated turnaround requirements • Accurately calculate and process applicable benefits and taxes • Maintain clear, complete, and accurate claim documentation • Identify and escalate complex or unusual claim situations • Meet established productivity, financial, and quality standards • Review and respond to quality audits and related correspondence • Provide prompt, accurate, and courteous service to internal and external customers • Collaborate across teams to resolve claim issues and support departmental and organizational objectives • Participate in projects, process improvements, and other departmental assignments as needed

🎯 Requirements

• High School diploma required • 1–2 years’ experience in a disability or leave claims environment required • Strong customer service and communication skills • Attention to detail and organizational skills • Technological aptitude and adaptability • Teamwork and problem-solving abilities • Knowledge of federal and state laws on leaves of absence • Ability to evaluate and process disability and leave claims • Proficiency in Microsoft Excel and Word • Experience administering State-Mandated Disability claims preferred • Experience with short-term disability, long-term disability, and/or FMLA claims preferred • Experience working in a productivity- and quality-measured claims environment preferred • College degree or an equivalent of at least three (3) years of work experience preferred • Bachelor’s degree or an equivalent combination of education and relevant work experience preferred

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • Mental health benefits • Employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards wellness platform with cash rewards

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