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Protocall Services, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🏥 Healthcare

🤝 B2B

☁️ SaaS

Healthcare • B2B • SaaS

Protocall Services, Inc. is an integrated behavioral health company that provides 24/7 crisis care and a suite of digital clinical and population-level solutions under its Welltrack Ecosystem. For more than 30 years it has offered immediate crisis response, referral and ongoing care coordination, and digital CBT and care-management tools designed by clinicians to support schools, communities, employers, and public health systems. Protocall pairs clinician-led services with technology to close gaps in care, scale access, and coordinate behavioral health across multiple settings nationwide.

📋 Description

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. • Build rapport, actively listen, and foster client engagement. • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. • Provide resources, coping strategies, referrals, and safety planning. • Intervene appropriately in emergent situations. • Maintain accurate, timely, and clinically sound documentation. • Multitask effectively while navigating multiple software systems.

🎯 Requirements

• Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program • Licensure must be active and in good standing • Georgia residency required

🏖️ Benefits

• Comprehensive medical, dental, and life insurance • 401(k) program with company match • Company-matched student loan repayment program • Short- and long-term disability (STD/LTD) • Employee Assistance Program (EAP) • Accrued PTO (earn up to 4 weeks in your first year) • Opportunities for professional growth and advancement