Patient Service Representative – Service Center

🕒 3 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $29 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Providence

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1856

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Providence is a not-for-profit health system committed to providing a wide range of medical services, including primary care, urgent care, pediatrics, maternity care, cancer treatment, and specialized services like neurosurgery and orthopedics. They offer both in-person and virtual care through clinics and a mobile app, ensuring patients can access healthcare conveniently. With a mission rooted in compassion, dignity, and justice, Providence emphasizes serving those who are vulnerable and strives for excellence in healthcare delivery. They are involved in research and innovation, including genomic profiling and clinical trials to improve patient outcomes.

📋 Description

• Coordinate information and support needed for patient flow in the Swedish Medical Center and Emergency Department • Provide front-line customer service, reception, and registration • Interview patients and families to obtain demographic and financial information • Complete consents and escort or direct patients • Collect valuables and deposits • Serve as the initial contact for billing, insurance, and collection questions • Assist patients with financial assistance programs and process required paperwork • Connect patients with appropriate staff to identify alternate coverage sources and payment arrangements • Serve as the POS team expert for patient registration functions during hospitalization • Coordinate coverage issues with Physician Offices and POS team members • Ensure timely and accurate patient information flow • Participate in Medical Center and Emergency Department quality improvement activities • Perform special projects as directed • Work occasional unscheduled shifts or portions of shifts during urgent situations or sick calls and assist in finding coverage

🎯 Requirements

• Associate's Degree (preferred) • 2 years' experience in a medical setting with inpatient or outpatient admitting (preferred) • Experience in patient registration, financial counseling, insurance, and medical terminology (preferred) • Ability to coordinate patient information and support in a medical center and emergency department environment • Ability to provide front-line customer service, reception, and registration • Ability to interview patients and families to obtain demographic and financial data • Ability to complete consents and handle valuables and deposits • Ability to address general billing, insurance, and collection questions • Ability to process financial assistance paperwork and payment arrangements • Flexibility to work occasional unscheduled shifts or portions of shifts and assist with coverage for absences

🏖️ Benefits

• Retirement 401(k) Savings Plan with employer matching • Medical, dental, and vision health care benefits • Life insurance • Disability insurance • Paid parental leave • Vacation and holiday time off • Time off for health issues • Voluntary benefits • Well-being resources • Inclusive workplace and equal opportunities for advancement