Senior Disability Claims Examiner – Virtual

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🏈 Alabama, Iowa, +3 more states – Remote

🏈 Alabama – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🧀 Wisconsin – Remote

💵 $61.7k - $101.9k / year

⏰ Full Time

🟠 Senior

📋 Claims Specialist

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Prudential Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

📋 Description

• Provide top-tier customer service to employees of a large Group Insurance client at the start of their leave • Manage approximately 95 Short-Term Disability (STD) claims • Oversee complex claims involving co-morbidities, behavioral health issues, and self-reported symptoms • Handle customer service calls for the assigned client • Become familiar with the client's culture and product offerings to deliver exceptional service • Identify opportunities to enhance the claimant experience • Champion continuous process improvement within the Concierge Team • Interact with the client's Leave team during quarterly virtual meetings • Engage daily with the client's Benefits Business Partners • Provide technical direction to other claims personnel as needed • Leverage team resources to achieve goals

🎯 Requirements

• 2–3 years of experience in Short-Term Disability (STD) required • FMLA/State Leave experience preferred • Proficient in proactive communication via phone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls • Energetic and customer-focused, with proven ability to maintain strong customer relationships • Confident communicating with highly skilled and educated software-industry claimants, especially in challenging situations • Excellent documentation skills for capturing telephone conversations and creating clear, concise claim plans • Ability to understand and interpret complex and non-standard policy and plan provisions • Ability to independently navigate ambiguous situations and adapt quickly • Excellent organizational and time management skills • Demonstrated analytical and math skills • Strong teamwork skills and ability to leverage resources • Internet service plan with at least 25 Mbps download speed and willingness to troubleshoot connectivity issues • Ability to handle calls using a cell phone with unlimited data and minutes or a landline • Quiet, distraction-free work area at home • Preference for Pacific Time Zone business hours, or ability to work a later shift supporting West Coast customers • Reliability and dependability throughout the extensive training program

🏖️ Benefits

• Market competitive base salaries • Yearly bonus potential at every level • Medical, dental, vision, life insurance, and disability insurance • Paid Time Off (PTO) • Parental and military leave • 401(k) plan with company match (up to 4%) • Company-funded pension plan • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs • Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development • Education Benefit for approved traditional college enrollment and accredited certificate programs • Employee Stock Purchase Plan: shares can be purchased at 85% of the lower of two prices • Eligibility to participate in a discretionary annual incentive program • Virtual work arrangement