Senior Client Success Manager – Strategic Accounts

🕒 March 13

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PulseRise Technologies

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🤝 B2B

🎯 Recruiter

🔒 Cybersecurity

B2B • Recruitment • Cybersecurity

PulseRise Technologies is an international IT services and outstaffing firm that builds and manages remote tech teams for clients across EMEA, LATAM, and the USA. They provide staff and team augmentation, software and web development, cloud & DevOps engineering, multilingual technical support, cybersecurity services, and specialized staffing for FinTech and trading platforms, along with creative and UX/UI design studios and private-label mobile app development. PulseRise focuses on connecting IT professionals with companies to accelerate delivery, ensure regulatory compliance, and keep operations scalable and cost-efficient.

📋 Description

• Own 5–7 strategic enterprise accounts as primary relationship manager • Build trusted partnerships through transparency during both successes and crises • Identify patterns across accounts and translate insights into product roadmap input • Lead monthly performance reviews that diagnose root causes and propose data-backed solutions • Coordinate audits and compliance-related processes with zero missed deadlines • Surface expansion opportunities before clients formally request them • Convert client-specific wins into scalable playbooks • Collaborate cross-functionally with Product, Operations, Compliance, and Sales to drive systemic improvements • Document best practices and elevate overall team performance

🎯 Requirements

• 4+ years of experience in high-touch B2B client success, strategic account management, or enterprise consulting • Experience managing a focused portfolio of strategic accounts (5–15) rather than large transactional books • Proven ability to manage complex client relationships during escalations and crises • Strong analytical skills; experience using SQL, Excel, or BI tools (Mode, Looker, Tableau) • Demonstrated cross-functional influence without direct authority • Track record of building scalable client management processes • Strong written communication and documentation skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development