Designated Services Engineer – Shift: Friday - Monday, 7:00 PM - 8:00 AM Mountain Time

Job not on LinkedIn

🔥 3 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $82k - $123k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Serve as the primary technical point of contact for named strategic accounts • Proactively identify system risks and provide tailored architectural guidance to ensure long-term uptime • Lead end-to-end troubleshooting of high-impact hardware, software, and environmental issues • Restore services rapidly while maintaining concise executive communications • Represent customer needs in internal engineering reviews • Lead high-stakes escalation calls and translate technical challenges into product improvements • Mentor junior engineers through structured coaching • Contribute technical documentation, FAQs, and knowledge-base content • Own support tickets from intake through resolution • Maintain accountability for response-time and customer-satisfaction KPIs • Collaborate with Engineering and Account teams to drive customer success and product excellence

🎯 Requirements

• Minimum of 3 years of experience in a professional enterprise-level technical support role • Expertise diagnosing and resolving complex issues in multi-platform environments • Deep knowledge of Linux, Windows, VMware, and Storage Area Networks (SAN) • Proficiency troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols • Strong understanding of enterprise server components, including CPU, chipset, and memory • Knowledge of hypervisors • Ability to translate technical jargon into business-impact language for executive leadership • Ability to build trust-based relationships with technical stakeholders • Ability to manage multiple high-priority projects and support cases simultaneously • Flexibility to support weekend, holiday, or on-call rotations as needed

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events • Growth and professional development support • Employee Resource Groups • Disability accommodations throughout the hiring process

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