Dealer Success Manager

🔥 0 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $70k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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PureCars

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Venture Round on 2019-05

Automotive • Marketing • SaaS

PureCars is a company that offers advanced data-driven marketing solutions specifically for automotive dealers. They focus on attracting and converting more customers through their comprehensive digital advertising services and customer data platform, known as The AutoMiner. By leveraging unmatched data capabilities, market insights, and reporting, PureCars helps dealers make impactful marketing decisions. Their omni-channel approach includes digital advertising, social media, OTT & video, direct mail, and email marketing. With a strong network of OEM partnerships and access to leading advertising partners in North America, PureCars positions itself as a leader in automotive marketing innovation.

📋 Description

• Manage the success and professional growth of a team of Digital Account Managers serving PureCars’ enterprise client base • Oversee direct-report activity and digital marketing performance across accounts to identify expansion opportunities and churn risks • Escalate complex customer issues and implement solutions • Lead a high-performance culture focused on business and goal achievement • Partner with Performance and Sales leadership on communication and process improvements • Analyze individual, team, and account performance data and establish action plans • Identify training needs and provide timely, practical feedback • Interface directly with clients and conduct or shadow technical QBR calls • Present performance metrics for the total book of business to internal executives • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree • 8 years of relevant experience • At least 3 years in a managerial role • Automotive digital advertising and marketing technology experience highly preferred • Track record of managing a large book of clients in a digital marketing/SaaS environment • Strong technical knowledge of paid and organic Search, Programmatic, and Social Media marketing technologies and best practices • Experience coaching and mentoring Account Managers • Experience tracking direct-report activity metrics and identifying churn risks and growth opportunities • Knowledge of Account Management best practices and ability to teach and scale successful methods • Ability to organize and delegate team responsibilities and processes • Data-driven decision-making and a human-oriented approach to relationship management and developing others • Excellent communication and presentation skills • Ability and willingness to travel, including overnight stays, up to 30% as required • Legal authorization to work in the U.S. is required • Must answer whether employment sponsorship is currently or prospectively required

🏖️ Benefits

• Fully remote work • Travel opportunity, including overnight stays, up to 30% as required • Equal employment workplace free from discrimination