Chat Support Agent

Job not on LinkedIn

🔥 16 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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qode.world

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

qode. world is a company that leverages artificial intelligence to revolutionize the recruiting process. Their platform allows users to find candidates by sourcing data from billions of data points worldwide and provides data-driven insights. Users can connect with candidates directly through the platform, conduct customized AI-led interviews, and get comprehensive assessments. The service also integrates easily with LinkedIn, enhancing the talent pool and facilitating direct communication with candidates listed there. Qode. world offers additional recruiting services to assist in hiring for niche or senior roles. They are praised for their effectiveness in streamlining the hiring process and delivering quick results.

📋 Description

• Respond promptly and professionally to customer inquiries via live chat • Troubleshoot and resolve customer issues related to products and services • Provide accurate information about products, services, and company policies • Escalate complex issues to appropriate departments when necessary • Document customer interactions and resolutions in the CRM system • Identify trends in customer inquiries and provide feedback to improve products and services • Maintain a high level of customer satisfaction through effective communication and problem-solving • Adhere to company guidelines and service level agreements (SLAs) • Proactively engage with customers to offer assistance and gather feedback • Stay up-to-date with product knowledge and company updates • Serve as the primary point of contact for customers through the live chat platform • Contribute to customer satisfaction and loyalty

🎯 Requirements

• High school diploma or equivalent • Associate's or Bachelor's degree preferred • Proven experience in customer service, preferably in a chat support role • Excellent written and verbal communication skills • Strong problem-solving and analytical abilities • Proficiency in using live chat software and CRM systems • Ability to multitask and manage time effectively in a fast-paced environment • Patience, empathy, and a customer-centric attitude • Ability to work independently and as part of a remote team • Reliable internet connection and a dedicated workspace • Familiarity with common technical troubleshooting steps • Successful candidates will undergo a background check and provide references

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Opportunities for professional development • Remote work arrangement • Flexible work from home • Supportive and collaborative remote work environment • Background check and references process