Solution Consultant – Customer Expansion

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Qualifacts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Qualifacts is a leading provider of end-to-end behavioral health electronic health records (EHR) solutions, designed to modernize client care and improve outcomes in mental and behavioral health services. The company offers a range of services including virtual care, clinical documentation, treatment planning, billing, and business intelligence tailored for mental health agencies, health and human services, addiction treatment, and small practices. With innovative tools and a focus on increasing practice efficiency and client satisfaction, Qualifacts supports healthcare providers in delivering exceptional holistic care.

📋 Description

• Provide software or solution demonstrations to existing customers (on-site and off-site). • Setup, configure, and maintain demonstration database(s). • Conduct appropriate research and analysis on customer needs and state requirements to appropriately tailor product conversations and demonstrations. • Consult with staff at all levels of the organization (C level, Director level and End User) to drive needs analysis and answer product-related questions, technical questions and process questions. • Support the sales process through other marketing efforts (i.e., trade shows) as needed. • Develop and regularly update demonstration materials (internal, external, and client-specific). • Participate in customer user groups and product advisory boards as a technical expert and Product SME. • Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs. • Map customer requirements to new features or upgrades to help identify gaps and new capabilities that will need to be addressed in the demonstration and implementation stages.

🎯 Requirements

• Bachelor’s Degree, preferably in a technical or behavioral health field. Equivalent additional years’ work experience may be considered in lieu of degree. • In lieu of systems consulting experience, 3+ years’ combined experience in the following areas may be considered: highly technical healthcare software sales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.) • Behavioral healthcare industry experience (mental health, addictions, intellectual/developmental disabilities, social services) • Hands on experience with EHR or EMR systems

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities