Senior Consultant, Member Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126k - $153k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Qualtrics

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $180M Series C on 2017-04

Enterprise • SaaS • B2B

Qualtrics is a leading provider of experience management software that helps organizations improve their customer, employee, and market research experiences. The company offers a wide range of solutions, including tools for customer experience, employee engagement, strategy and research, and experience management platforms powered by artificial intelligence. Qualtrics enables businesses to root out friction in digital interactions, optimize digital self-service, and gather in-depth insights from any customer or employee interaction. Their technology is designed to empower teams to make data-driven decisions that enhance customer satisfaction and improve business outcomes across various touchpoints.

📋 Description

• Serve as a trusted advisor connecting health plans and healthcare providers • Build collaboration and trust across executive leaders, physician groups, and clinical staff • Apply structured problem-solving and quality improvement frameworks such as PDSA cycles • Lead operational improvement initiatives for provider practices and clinical groups • Deliver virtual and onsite workshops, town halls, office hours, training, and coaching sessions • Analyze CAHPS, HEDIS, HOS, Star Ratings, and operational metrics to identify performance gaps and track progress • Lead client project scopes, stakeholder alignment, and delivery timelines • Build sustainable workflows and improve patient and member interactions • Strengthen provider-payer relationships and align shared quality goals

🎯 Requirements

• 5+ years of relevant experience in healthcare operations, performance improvement, provider relations, or health plan operations • Strong background working directly within healthcare provider settings, such as Practice Manager, Practice Director, Clinic Operations Lead, or Provider Relations Specialist • Exposure to both health plan/payer operations and provider environments highly preferred • Practical familiarity with CAHPS, HCAHPS, HEDIS, HOS, Patient Experience (PX), and Value-Based Care programs • Strong proficiency in Microsoft Office, including PowerPoint, Excel, and Word • Bachelor’s degree required • Ability and willingness to travel nationwide based on client needs, with travel ranging from remote periods up to 75% during onsite engagements

🏖️ Benefits

• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents • Variable allowances for wellness, meals, transportation, and more • Personalized Career Action Planning with a manager • Medical, dental, vision, life and disability benefits • 401(k) with match • Paid time off • Wellness reimbursement • Mental health benefits • Potential sign-on bonus • Potential restricted stock units

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume