Senior Business Architect

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Quavo Fraud & Disputes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

📋 Description

• Lead discovery and consultation sessions with clients to understand business needs and recommend industry-best practices for dispute processing. • Support all implementation and enhancement requests across new and existing clients. • Partner with project managers to ensure delivery of agreed-upon functionality within committed timeframes. • Translate business objectives into detailed requirements, user stories, and acceptance criteria. • Serve as the liaison between business teams and technical delivery resources, ensuring clear communication and alignment. • Assess business and technical impacts of proposed changes across systems, processes, and downstream users. • Conduct analysis on source data and mapping to target structures; collaborate with implementation developers to guide technical design. • Develop detailed configuration documentation tailored to client needs and industry standards. • Drive quality control through unit testing and functional validation. • Support clients through user acceptance testing by preparing scenarios, guiding test execution, and ensuring requirements are met. • Build deep expertise in Quavo’s products, solutions, and services. • Provide consultative insight on product capabilities and post-production considerations. • Operate independently, demonstrating ownership, decisiveness, and accountability. • Mentor peers and influence cross-functional teams in high-ambiguity, fast-paced environments.

🎯 Requirements

• 7+ years as a Business Architect/Business Analyst (FinTech or related financial services experience preferred). • 7+ years working across the full product lifecycle; strong understanding of SDLC and supporting methodologies. • Strong analytical skills with expert proficiency in Excel, including modeling and advanced functions. • Experience working with SaaS platforms and understanding of SaaS delivery models. • Proven ability to write detailed user stories, specifications, and test cases. • Excellent verbal, written, and presentation communication skills with the ability to simplify complex concepts for diverse audiences. • Strong time management, organization, and negotiation skills. • Demonstrated capability in driving results, meeting commitments, and thriving in ambiguity. • Ability to influence and collaborate across cross-functional teams and client organizations. • Experience with SQL, Java, data models, and mapping concepts.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development