Technical Support Engineer

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QuickNode ⚡

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

₿ Crypto

🌐 Web 3

☁️ SaaS

Crypto • Web 3 • SaaS

QuickNode is a company that provides advanced blockchain infrastructure to enable secure, decentralized innovation. It offers tools and resources such as API services, real-time data streams, managed blockchain solutions, and enhanced security measures, all backed by reliable global infrastructure. QuickNode's services support the development of decentralized applications by providing multi-chain capabilities, low-latency API processing, and comprehensive customer support. This allows businesses and developers to build and scale their projects across various blockchain networks with ease.

📋 Description

• Have handled customer support in a technical capacity. • Worked on a remote team of 5-10 people. • Written scripts to figure out why some technical thing is not working. • Managed refunds, credits and charges in Stripe. • Lead a customer support team in a technical capacity.

🎯 Requirements

• 1+ years of experience in a technical support role. • 1+ year of experience in Blockchain (or personal project equivalent). • Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash. • Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc. • The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API. • Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable). • Expertise in managing Linux hosts. • Experience with proactive alerting and monitoring systems technologies. • Dealing with technical customer support (troubleshooting, CLI tools, Linux). • Adept at setting up software you may be unfamiliar with. • Being extremely thorough in debugging and documenting issues for other teams. • Capable of preemptively solving complex problems prior to their impacting multiple customers. • Used to documenting your processes and sharing knowledge.

🏖️ Benefits

• Offers Equity • Offers Bonus