Regional Service Manager

🔥 0 minutes ago

🌲 North Carolina, South Carolina – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $102k - $133k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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QuidelOrtho

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

QuidelOrtho is a global corporation focused on transforming diagnostic data into actionable insights for better health outcomes. They provide a wide range of diagnostic solutions, including at-home COVID-19 testing kits, clinical chemistry, immunoassay products, molecular diagnostics, and automated solutions for healthcare providers. Their products are designed for use in various settings, from home to hospital and lab to clinic, to ensure reliable and quick diagnostic results. QuidelOrtho aims to power a healthier future by delivering real-time, actionable intelligence and industry-leading expertise.

📋 Description

• Manage a technical service staff providing professional and technical support for Clinical Lab/Transfusion Medicine product sales • Interact directly with customers to evaluate satisfaction with field performance and strengthen customer relationships • Organize and communicate field issues to customers and appropriate QuidelOrtho divisions • Ensure customer feedback is acted upon and communicated • Integrate Ortho Care functions with Regional Sales goals in collaboration with local Sales management • Assess and communicate local activities supporting regional sales goals, customer retention/growth, and Sales-Ortho Care teamwork • Manage approximately 10+ Field Engineers and Senior Field Engineers • Provide performance feedback and ensure compliance with company and safety policies • Hire, train, and coach regional new hires • Coordinate service, maintenance, modifications, implementations, and equipment training • Work with Area Sales Directors to retain and grow business and develop strategies to meet or exceed objectives • Plan and execute regional activities aligned with divisional and company goals • Partner with Learning & Development to optimize productivity, develop the talent bench, and support organizational talent cross-pollination • Perform other work-related duties as assigned • Maintain accessibility to customers and workgroups outside normal working hours

🎯 Requirements

• BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience • 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites • Proven track record in organizational development and field service management • Superior people management and people development skills • Marketing, Service Planning and Administration, Product Management or other equivalent experience • Advanced listening, verbal, and written communication skills • Must stay accessible at all times to customers, direct reports, management and related workgroups through company-provided phone and email • Travel approximately 75% of time, including weekends/nights, by plane and car • This position is not currently eligible for visa sponsorship • Must maintain a valid driver's license • Must own and maintain an automobile suitable for travel to customer sites and airports • Must be physically able to travel up to 75% • Must be able to lift up to 50 pounds • Ability to work autonomously in a home office environment • Ability to meet specified vision, mobility, and physical demands

🏖️ Benefits

• Bonus eligible • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan • Employee assistance program • Employee Stock Purchase Plan • Paid time off, including sick time • Paid Holidays • Home office environment