Customs Operations Associate

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Quince

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛍️ eCommerce

🛒 Retail

👗 Fashion

eCommerce • Retail • Fashion

Quince is a direct-to-consumer e-commerce retailer offering affordable luxury essentials across apparel, home goods, bedding, beauty, and accessories. The company emphasizes high-quality materials (cashmere, European linen, leather, silk), a factory-direct model to keep prices low, sustainable practices, and long return policies. Quince sells men's and women's clothing, baby and kids items, furniture and home decor, and lifestyle products through an online storefront with focus on honest pricing and value.

📋 Description

• Support daily U.S. customs filing operations for Quince-managed import shipments. • Assist with preparing, reviewing, and validating shipment data required for customs entry filing. • Monitor shipment status and help resolve customs clearance exceptions in a timely manner. • Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods. • Review shipment documentation for completeness and escalate missing or inaccurate data. • Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates. • Help maintain accurate operational records, shipment trackers, and customs filing documentation. • Support internal audit activities by gathering entry data, shipment records, and supporting documentation. • Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions. • Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members. • Learn and apply Quince’s customs compliance procedures, internal controls, and operational

🎯 Requirements

• 3-5 years of experience in customs brokerage • Strong attention to detail • Comfortable operating in fast-paced, high-volume operational environments • Strong organizational skills • Basic understanding of U.S. import processes • Willingness to learn

🏖️ Benefits

• Not specified