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Senior Revenue Cycle Pre-Registration Associate

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Quorum Health

1001 - 5000 employees

Founded 2016

🏥 Healthcare

👥 B2C

Healthcare • B2C

Quorum Health is an operator of general acute care hospitals that owns or operates 12 hospitals across nine U. S. states. The company partners with local providers and subsidiaries to deliver inpatient and community-based healthcare services, focusing on quality, safety, and supporting local economies and workforce development. Quorum Health emphasizes community investment, hospital administration, and empowering local teams to provide patient-centered care.

📋 Description

• Interview patients by phone through inbound and outbound efforts while completing the pre-registration process • Comply with regulatory requirements during pre-registration, including completing the Medicare Secondary Payer Questionnaire • Educate patients about their estimated out-of-pocket financial responsibility • Collect patient liabilities within organizational guidelines • Escalate high-dollar out-of-pocket accounts at risk for non-patient payment before services are rendered • Resolve patient demographic and insurance discrepancies using various system tools • Accurately document patient interview outcomes while delivering excellent customer service • Observe privacy, safety, and security procedures and properly use equipment and materials • Work effectively in a remote call center environment free from distractions and background noise • Serve as a subject matter expert and go-to resource for peers on complex registration, insurance, workflow, and patient financial responsibility matters • Interact with providers, payers, patients, and hospital-based personnel • Support workflow accuracy and help reduce bad debt, write-offs, and front-end-related denials

🎯 Requirements

• Proficient in typing • General knowledge of medical terminology • Ability to communicate effectively and professionally in English, verbally and in writing • Bilingual skills are a plus • Critical thinking and problem-solving skills • High school graduate or equivalent • Ability to work in a remote call center environment free from distractions and background noise • One year of related medical-field experience is preferred

🏖️ Benefits

• Competitive salary and benefits package • Opportunities for professional development and advancement • Supportive work environment with a collaborative team • Comprehensive healthcare coverage • Retirement savings plan • Paid time off and flexible scheduling options • Student loan repayment program

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