Bilingual Customer Service, 2nd Shift

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Handle a high volume of inbound customer inquiries in Spanish and English • Offer additional products during each customer interaction • Assist customers with questions while personalizing each caller’s experience • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor • Work a set full-time schedule including one weekend shift each week

🎯 Requirements

• Reside in Texas or an approved QVC state • 12 months or more of customer service experience • Provide a distraction-free work-from-home environment • Learn and work in a virtual environment • Communicate with a variety of styles • Navigate multiple systems and screens • Provide your own Microsoft 11 computer and additional required equipment meeting QVC computer system requirements • Troubleshoot your own technical problems, partnering with IT when needed • Available to work weekends, holidays, and additional hours • Work a set full-time schedule that is not Monday–Friday and includes a weekend shift each week

🏖️ Benefits

• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits