Account Support Representative

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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UDT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

UDT is a technology services and IT consulting firm that helps enterprises evaluate, architect, provision, secure, and manage technology across on-premises, edge, and cloud environments. The company offers flexible, interoperable services across mobility, cloud, collaboration, data, cybersecurity, software, and IT-as-a-service. UDT provides technical, professional, and managed services including network infrastructure, connectivity, licensing, help desk, remote monitoring, data center services, engineering, hardware and software procurement, voice solutions, data privacy, modern workplace solutions, endpoint lifecycle services, and digital classroom solutions. Their stated purpose is to energize clients’ performance, mitigate technology risk, and speed time to value by delivering end-to-end, multivendor solutions and long-term client partnerships.

📋 Description

• Prepare and distribute product configurations and customer quotes using online tools • Place accurate and timely product orders through internal systems • Check applicable rebates and promotions to maximize GP • Handle initial return merchandise authorization (RMA) requests in ConnectWise • Provide online access and support for UDT Digital Tools, including UDT Estore and UDT Hub • Guide customers through registration, navigation, ordering, and self-service features • Create bundles and apply or adjust pricing within quoting and configuration tools • Respond promptly and professionally to quote requests and product or pricing questions • Serve as a primary customer contact for order updates, quotes, and daily requests • Proactively communicate quote status, delays, backorders, and pricing changes • Monitor and manage the shared quote and support queue • Provide status updates and follow up to move open quotes toward close • Track and report response-time and resolution metrics • Resolve customer questions at first contact and escalate complex requests as appropriate • Configure hardware according to best-practice standards • Attend meetings in person or by phone when remote • Maintain knowledge of products, promotions, and announcements • Develop product knowledge and customer service/sales skills through training • Complete Partner Product accreditation when applicable • Maximize GP on customer standards and transactional business • Build customer relationships and serve as second-in-command when the Field Account Manager is unavailable • Develop working relationships with internal departments • Support compliant quotes and configurations for government and K-12 accounts using applicable contracts and purchasing vehicles • Set clear response-time expectations and follow through on commitments

🎯 Requirements

• Technology industry experience or 2 years of non-retail sales/customer service experience • Excellent communication skills • Detail-oriented, effective interpersonal skills, energetic and enthusiastic • Working knowledge of Office applications • Ability to manage multiple concurrent customer requests while meeting response-time expectations • Demonstrated ability to multitask • Confidence with customer interactions • Strong sense of ownership and urgency • College degree preferred • Prior experience selling computer hardware, software, solutions, or services preferred • Cisco Advanced Technology certification preferred • 3 years of IT industry work experience preferred • Experience with CRM, quoting, or ticketing tools such as ConnectWise preferred • Familiarity with government, Higher Ed, and K-12 procurement processes and contract vehicles preferred • Must verify identity and eligibility to work in the United States • Must complete the required employment eligibility verification form upon hire • Employment contingent upon successful completion of background and pre-employment drug screen • UDT is not currently hiring individuals who now or in the future require sponsorship for employment visa status

🏖️ Benefits

• Medical, dental, vision, life and disability coverage as of the 1st of the month • Health savings accounts • Flexible savings accounts • 401(k) plan with company match • 7 annual holidays • Flexible paid time off • Competitive compensation package • Performance-based rewards and recognition • Inclusive, energizing, and collaborative environment