Customer Support Specialist I

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

☁️ SaaS

🏛️ Government

💰 Series unknown on 2015-02

Automotive • SaaS • Government

Vitu is a technology company that provides end-to-end vehicle lifecycle and e-government solutions, connecting lenders, dealerships, remarketers, consumers and jurisdictions. Its platform and APIs support digital title & registration (including 50-state interstate processing and a National Title Exchange), electronic lien & title (ELT), accelerated title and payoff workflows, digital signatures, vehicle history and driver license inquiries (in select states), fleet registration compliance, and compliance training. Vitu emphasizes nationwide coverage, integrations for dealers and lenders, developer APIs, and security/compliance (SOC 1 Type II audit and approved NMVTIS data provider).

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Receive and respond to customer requests via the inbound call queue and support ticketing systems • Ask questions and actively listen to understand customer issues while demonstrating respect and concern • Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions • Provide one-on-one training for new and existing customers as needed • Apply internal and security tools or processes to assess customer records and electronic information • Document customer inquiries, status, and resolution • Work across teams and follow up with customers to resolve issues satisfactorily • Refer complex, unexpected, or recurring issues to internal experts for prompt and effective resolution

🎯 Requirements

• High school diploma or equivalent • Proven customer support or client service experience • Strong phone and email contact-handling skills • Active listening skills • Familiarity with CRM systems and practices, preferred • Customer orientation and ability to adapt/respond to different types of personalities • Excellent communication and problem-solving skills • Ability to multitask, prioritize, and manage time effectively • Experience in title, registration, DMV, or dealership, preferred • Technical support experience, preferred • Primary schedule of 11:00 AM to 8:00 PM ET, Monday–Friday • Ability to work occasional overtime, evening, holiday, or weekend shifts

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Inclusive and collaborative work environment • Opportunities to grow and contribute to the success of the organization