Qurate Retail Group
10,000+ employees
Founded 1986
🛒 Retail
📱 Media
🛍️ eCommerce
Retail • Media • eCommerce
Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.
Customer Service Specialist
Job not on LinkedIn
🕒 July 7
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Qurate Retail Group
10,000+ employees
Founded 1986
🛒 Retail
📱 Media
🛍️ eCommerce
Retail • Media • eCommerce
Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.
📋 Description
• Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Confirm refunds, take payments, place orders, and analyze account data • Participate in a required upselling program by identifying customer needs • Report to an assigned Customer Service Supervisor
🎯 Requirements
• 12+ months of service experience • Ability to learn and work in a virtual environment • Good communication skills with a variety of customer styles • Ability to navigate multiple systems and screens • Must provide own Microsoft PC • Ability to troubleshoot technical problems in partnership with IT
🏖️ Benefits
• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits
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