Director, Client Success – Periop

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $150k - $190k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Qventus, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $85M Series D - Qventus on 2025-01

Healthcare • SaaS • Artificial Intelligence

Qventus, Inc. is a healthcare-focused AI and automation company that provides a SaaS platform to hospitals and health systems to optimize clinical operations and patient flow. Its platform combines artificial intelligence, machine learning, and behavioral science to automate administrative workflows across perioperative care, pre-admission testing, and inpatient capacity management—reducing surgery cancellations, shortening length of stay, and improving staff productivity. Qventus integrates with EHRs to deliver AI operational assistants that take action on routine tasks so clinical staff can focus on patient care.

📋 Description

• Lead, mentor, and develop a team of Client Success Partners • Manage team performance against NPS, client health scores, referenceability, and expansion/renewal targets • Act as an escalation point for complex client issues while maintaining executive relationships • Own the strategic health and success of the Perioperative and PCC client portfolio • Manage contractual performance guarantees and platform benchmark outcomes • Develop and execute account-level strategies to secure client outcomes and maximize solution ROI • Hold the CSP team and client stakeholders accountable for success plans, platform adoption, and operational improvements • Advocate for Qventus’s value proposition and communicate how its AI platform drives superior results • Drive expansion and cross-sell opportunities by identifying new use cases and business cases • Ensure client renewals by demonstrating measurable value and establishing executive-level reference accounts • Manage complex client political landscapes and varied personalities at executive, clinical, and IT levels • Collaborate with Product, Engineering, Sales, and Delivery teams to translate client needs into product improvements and ensure successful deployment

🎯 Requirements

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company • 3+ years of experience directly managing and leading a client-facing or consulting team • Proven success coaching diverse work styles, career goals, and delivering supportive, constructive feedback that improves team performance • Proven ability to manage a significant book of business and achieve high net retention and expansion targets • Deep domain knowledge of healthcare operations, specifically Perioperative Services and/or Patient Flow/Care Coordination • Expert-level ability to navigate complex health system structures, politics, and decision-making processes • Experience in competitive selling or positioning against EMR vendors such as Epic or Cerner • Ability to articulate the value of a purpose-built, best-of-breed SaaS solution • Exceptional communication and presentation skills • Ability to convey complex technical and operational information to executive audiences • Employment contingent upon satisfactory completion of a pre-employment background investigation and drug test

🏖️ Benefits

• Open Paid Time Off • Paid parental leave • Professional development • Wellness stipend • Technology stipend • Generous employee referral bonus • Employee stock option awards