Technical Support Specialist

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Qventus, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $85M Series D - Qventus on 2025-01

SaaS • Artificial Intelligence • B2B

Qventus, Inc. is a healthcare-focused AI and automation company that provides a SaaS platform to hospitals and health systems to optimize clinical operations and patient flow. Its platform combines artificial intelligence, machine learning, and behavioral science to automate administrative workflows across perioperative care, pre-admission testing, and inpatient capacity management—reducing surgery cancellations, shortening length of stay, and improving staff productivity. Qventus integrates with EHRs to deliver AI operational assistants that take action on routine tasks so clinical staff can focus on patient care.

📋 Description

• Own the day-to-day monitoring, quality assurance, and operational management of HITL workflows • Provide Tier 2 technical support and issue triage for clients • Track and monitor HITL queues and workflows • Review HITL-reviewed interactions for quality assurance • Identify trends in HITL overrides and model misclassifications • Lead root cause analysis for recurring issues • Perform SQL queries and collaborate with technical teams • Manage support SLAs and OLAs in accordance with contracts

🎯 Requirements

• General familiarity with the US healthcare system • Experience with monitoring human-in-the-loop systems • Experience in technical support, including SLA management • Proficiency in SQL and ETL/data pipeline concepts • Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Experience working cross-functionally with multiple teams • Ability to operate in fast-paced environments

🏖️ Benefits

• Health insurance • Professional development opportunities