Client Experience Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $116.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2024-07

Healthcare Insurance • SaaS • Finance

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Own and manage relationships with assigned clients, ensuring alignment on goals, performance outcomes, and overall book of business • Lead client communications, including business reviews and ongoing performance discussions • Partner cross-functionally with R1 operational, service delivery, and support teams to drive performance • Analyze and communicate performance metrics, translating data into actionable insights and improvement plans • Support client growth and retention efforts, including participation in contracting, renewals, and initiatives tied to client satisfaction metrics

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3+ years of experience in client management, account management, or a related customer-facing role in acute care RCM • Working knowledge of healthcare revenue cycle management, CRCR preferred • Proven ability to build and maintain strong client relationships • Strong communication and presentation skills • Ability to manage multiple priorities in a fast-paced, matrixed environment • Analytical mindset with experience using data to drive decisions

🏖️ Benefits

• Competitive benefits package • Annual bonus plan at a target of 10%