IT Privacy Associate

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Credential multi-system access across multiple R1 service lines • Track and follow up on outstanding access requests using a ticketing system • Resolve tasks, incidents, and assignments • Update and improve system access documentation, including client job aids, client access trackers, and end-user troubleshooting guides • Respond to internal and external inquiries regarding access statuses • Provide weekly status updates to System Access leadership • Communicate with client points of contact to ensure timely access provisioning • Attend client touchpoint meetings • Engage with clients, vendors, and other business departments • Manage client-facing system access requests • Provision and deprovision user access • Administer user access at end-user and application levels • Monitor existing system access issues • Report to the Lead Ops Associate

🎯 Requirements

• 2+ years of customer service or helpdesk experience • Proficiency with Microsoft Office suite, including Excel, OneNote, Outlook, SharePoint, Teams, and Word • Ability to assess, prioritize, and organize tasks with attention to detail • Capability to work independently using available tools and resources • High level of verbal and written communication skills • Ability to communicate customer needs and priorities regarding HIM systems • Ability to consistently meet deadlines • Ability to maintain professional relationships with internal and external contacts • Ability to collaborate with individuals who have the necessary knowledge to create documentation and procedures • Understanding of HIPPA compliance and security encryption • Experience in HIM systems such as Epic, Cerner, Meditech, or STAR (preferred) • Basic knowledge of online ticketing systems such as SalesForce, Service Now, or Sonder (preferred)

🏖️ Benefits

• Competitive benefits package • Opportunities to constantly learn, collaborate across groups, and explore new career paths • Meaningful work contributing to communities and patient care • Equal employment opportunity workplace • Reasonable accommodation available for applicants with disabilities

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