Manager, Client Delivery

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $65k - $116.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Build and maintain strong, long-term client relationships through consistent communication, proactive engagement, and timely resolution of client needs • Serve as a primary point of contact for assigned clients, connecting clients with Operations, Client Success, and other service lines • Manage client expectations, inquiries, service issues, and escalations while ensuring commitments are completed • Develop solutions tailored to client needs while maintaining established service and delivery standards • Identify and communicate client risks to appropriate leadership teams and coordinate follow-up actions • Manage client meeting schedules, agendas, and deliverables based on established project scope and client needs • Coordinate meeting materials, quality reviews, and presentation readiness with Operations subject matter experts and Client Success • Support implementation and other client projects under leadership direction • Coordinate with internal teams and vendor management partners to ensure client deliverables are completed as expected • Monitor client health and KPIs to proactively identify trends, service gaps, and potential client risks • Develop standard and ad hoc client-facing reporting based on business and client needs • Compile, analyze, and communicate performance data using Excel and Power BI • Translate numerical and operational data into client-facing insights using pivot tables, spreadsheets, graphs, dashboards, and presentations • Use performance findings to support client discussions, issue resolution, and recommended actions • Partner cross-functionally to address client needs and maintain consistent service delivery • Communicate account-level audit, data integrity, or service concerns to clients as appropriate • Ensure client-specific protocols and supporting documentation remain current and regularly reviewed • Contribute to internal initiatives and promote a collaborative, solutions-oriented team environment

🎯 Requirements

• Bachelor’s degree preferred; equivalent relevant experience will be considered in lieu of a degree • Minimum of 5 years of relevant experience in client delivery, client services, healthcare revenue cycle management, operations, or a related environment • Demonstrated experience managing client relationships, service issues, expectations, and escalations • Experience using KPIs, operational data, and reporting to identify issues and communicate performance • Experience partnering across multiple functional teams to drive client and operational outcomes • Healthcare Revenue Cycle Management (RCM) experience preferred • Strong client-facing communication and presentation skills • Strong analytical and problem-solving capabilities • Proficiency with Microsoft Excel and Power BI, including experience developing client-facing reports and presentations • Ability to organize multiple client priorities, meetings, deliverables, and follow-up activities • Ability to translate operational or performance data into clear, actionable client insights

🏖️ Benefits

• Annual bonus plan at a target of 10.00% • Competitive benefits package • Opportunities to learn, collaborate across groups, and explore new career paths • Opportunities to contribute, think boldly, and create meaningful work • Equal employment opportunity workplace • Reasonable accommodations for applicants with disabilities

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