Technical Support 1

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Race Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

Race Communications is a telecommunications company that provides high-speed internet and communication services to residential and business customers. They focus on delivering reliable broadband solutions, enhancing connectivity across various regions.

📋 Description

• Provide prompt, professional, and efficient technical support to customers • Serve as the first point of contact for troubleshooting issues related to internet and phone services • Ensure a positive customer experience while resolving technical concerns • Respond to incoming customer inquiries via phone, email, or chat regarding service issues, outages, or technical difficulties • Diagnose and resolve basic technical problems related to internet connectivity, modem/router configuration, phone lines • Walk customers through step-by-step instructions to resolve issues and provide clear communication throughout the troubleshooting process • Accurately log customer interactions, issues, and resolutions in the company’s CRM system • Escalate unresolved or complex technical issues to higher-level support teams with detailed documentation • Maintain a strong understanding of the company’s products, services, and equipment to provide accurate information and recommendations • Educate customers on the usage of equipment and services effectively • Ensure interactions reflect a professional and empathetic approach to enhance customer experience • Work closely with other support team members to ensure quick resolution of technical issues

🎯 Requirements

• Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED or equivalent combination of education and experience is required • Minimum of one year customer support experience and/or equivalent work environment is required • Familiarity with CRM systems and practices preferred • Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred • Familiarity with troubleshooting tools and remote diagnostics preferred • Proficiency with customer management software (CRM systems) preferred • Ability to type a minimum of 40 words per minute with accuracy • Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Proficiency in Spanish Language desirable

🏖️ Benefits

• 100% Company-Paid Medical and Dental Benefits • Free Fiber Internet Service • Competitive base salary • Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) • Free fiber internet service for all employees living in our service area • A culture built on integrity, mutual respect, and a shared purpose