Deputy Program Manager – Federal Health IT Operations

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 25%

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Rackner

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11 - 50 employees

💼 Consulting

🎖️ Defense

🤖 Artificial Intelligence

Consulting • Defense • Artificial Intelligence

Rackner is a technology company specializing in applying emerging technologies to mission-critical problems in both the public and private sectors. As a Kubernetes Certified Service Provider, Rackner's experienced engineers manage large clusters in production environments for major organizations. The company focuses on cloud-native solutions, DevSecOps, AI, and platform development to modernize business-critical applications. Rackner is also involved in developing innovative systems using Edge, IoT/Mobile, and VR technologies. The company has been recognized on the Inc 5000 List of Fastest Growing Companies and has secured significant contracts with the Department of Defense and the Department of Homeland Security.

📋 Description

• Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission. • Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery. • Manage workforce capacity and resource coordination to support operational readiness and service continuity. • Identify and address scheduling conflicts, staffing challenges, and competing operational priorities. • Coordinate supplemental staffing and surge support in response to changing mission needs while ensuring activities remain within authorized work requirements. • Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership. • Support the Program Manager and maintain operational continuity when acting on their behalf.

🎯 Requirements

• 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs. • ITIL 4 Foundation certification. • Active U.S. Government Secret security clearance. • Preferred: ITIL 4 Managing Professional certification. • Preferred: Project Management Professional (PMP) certification. • Preferred: Experience with ServiceNow Field Service Management. • Preferred: Coordinating schedules and operational resources across globally distributed teams. • Remote within the United States; National Capital Region preferred.

🏖️ Benefits

• Company-supported certifications and professional development opportunities. • Career development and leadership opportunities. • 401(k) with a 100% company match on contributions up to 6%. • Medical, dental, vision, life, and disability coverage. • Generous paid time off and paid holidays. • Home-office equipment and remote-work support. • Fitness and wellness reimbursement. • Weekly pay and team events.

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