Manager, Customer Success – Mid-Market

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Radicle Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Radicle Health is a company dedicated to empowering human services organizations through the use of innovative software solutions. Recognizing that non-medical factors play a significant role in health outcomes, Radicle Health partners with agencies providing care and addressing social determinants of health. Their mission is to be the preferred technology partner, enhancing efficiency and outcome measurement for their clients. The company offers a robust suite of software solutions, including comprehensive EHR systems and case management platforms, supporting over 14,000 organizations in the U. S. and Canada. Their products cater to residential behavioral health, outpatient mental health services, child welfare services, and more, aiming to transform the delivery of care in human services.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers • Serve as executive sponsor for key accounts and escalation point for enhanced customer support • Build deep, multi-threaded customer relationships • Use customer and internal data to improve the customer experience • Collaborate with Customer Training, Implementation, Billing, and Support • Oversee the end-to-end renewal process and ensure timely contract renewals • Maintain accurate renewal forecasting and visibility throughout the renewal cycle • Own and achieve net revenue retention targets • Drive renewal, upsell, and expansion outcomes across the team’s portfolio • Attend promotional events at industry-related conferences

🎯 Requirements

• Proven experience leading teams through change in a mission-driven environment • Experience leading renewal, add-on, and upsell strategies, with a track record of reducing churn, managing customer risk, and achieving retention and revenue goals • Proficiency in Salesforce or another CRM • Ability to manage and prioritize multiple competing initiatives across a multi-product portfolio • Exceptional problem-solving, communication, and relationship management skills • Strong cross-functional acumen • At least 5 years of experience in customer success or a related field • At least 3 years in a leadership role • Familiarity with Electronic Health Record software and the social services sector is a plus

🏖️ Benefits

• Unlimited PTO policy • Competitive medical, dental, and vision healthcare coverage • 401k matching • Paid holidays • Volunteer time off • Paid parental leave • Remote work stipend • Variable compensation