DTC Ecommerce Ops & Insights Specialist

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Radio Systems Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1991

🍽️ Food & Beverage

🏭 Manufacturing

🛒 Retail

Food & Beverage • Manufacturing • Retail

Radio Systems Corporation is the world's leading supplier of products for dogs and cats, operating brands such as PetSafe, SportDOG, Invisible Fence, Kurgo, and Premier Pet. The company is dedicated to improving the lives of pets and their owners, contributing over $2 million to support animal welfare and youth education initiatives. With a strong culture focused on community service and employee satisfaction, Radio Systems Corporation has been recognized as a Great Place to Work multiple times.

📋 Description

• Own assigned technical and digital projects from intake through close, creating scope, requirements, workback plans, owners, milestones, dependencies, risks, decisions, and acceptance criteria • Drive working sessions, follow-ups, status reporting, and handoffs to surface blockers and maintain accountability • Perform data cleanup, tracker maintenance, requirements reconciliation, platform configuration, tagging, testing, QA, documentation, and issue triage • Translate business, marketing, and technical needs into actionable tasks and coordinate delivery across ecommerce, CRM/lifecycle, SEO, Brand, Category, Creative, analytics, technology, and external partners • Build repeatable workflows, project templates, checklists, standard operating procedures, and decision logs • Build, maintain, and improve Tableau dashboards and reporting views connecting GA4, Shopify, CRM, retention, and other DTC data sources • Analyze traffic, conversion, average order value, promotions, product and category trends, retention, repeat purchase, lifetime value, onsite behavior, and customer segments • Use approved AI tools such as ChatGPT and Claude to explore data, identify patterns, assist with formulas and queries, summarize findings, create documentation, and streamline analytical workflows • Validate AI outputs and underlying data, protect confidential or customer information, document assumptions, and distinguish verified findings from hypotheses • Reconcile inconsistent sources, maintain metric definitions, investigate data-quality issues, and translate findings into recommendations and next actions • Execute approved Shopify or Shopify Plus product, collection, merchandising, promotional, navigation, content, and site-experience updates • Support DTC campaigns from intake through launch by gathering requirements, preparing briefs and assets, coordinating dependencies, and completing platform production work • Own pre-launch and post-launch QA across products, pricing, promotions, creative, copy, links, tracking, mobile responsiveness, analytics, and customer experience • Partner with technical teams to investigate Shopify, GA4, Tableau, CRM, and reporting-system breaks or discrepancies • Define goals, KPIs, data requirements, measurement plans, and post-launch readouts • Improve tracking consistency through UTM and link taxonomy, tagging requirements, documentation, QA, and dashboard governance • Support structured testing, maintain an improvement backlog, and produce recurring readouts explaining results and recommended actions

🎯 Requirements

• 3+ years of experience spanning DTC ecommerce operations, technical or digital project management, business intelligence, digital analytics, or a closely related field • Hands-on project-management experience, including requirements gathering, workback planning, task ownership, dependencies, risk and issue management, status communication, QA, and project closure • Strong Google Analytics 4 skills, including acquisition analysis, events and conversions, funnels, segmentation, exploration reports, campaign measurement, and basic troubleshooting • Hands-on Tableau experience building, maintaining, or improving dashboards and data views • Strong Excel or Google Sheets skills for analysis and data cleanup • Working knowledge of Shopify or Shopify Plus, including the admin environment, product and collection structure, promotions, merchandising, content publishing, and ecommerce data flows • Practical experience using ChatGPT, Claude, or comparable generative-AI tools for data analysis, synthesis, documentation, troubleshooting, or workflow efficiency, with sound judgment around validation and data privacy • Understanding of DTC metrics and economics, including traffic, conversion rate, average order value, revenue, retention, repeat purchase, lifetime value, and promotional performance • Excellent organization, curiosity, follow-through, and written and verbal communication, with a collaborative, low-ego willingness to do both strategic thinking and detailed execution • Preferred: experience in a multi-brand, multi-region, or high-SKU ecommerce environment • Preferred: experience with Klaviyo, Sanity, Algolia, Recharge, Triple Whale, or comparable CRM, CMS, search, subscription, and attribution platforms • Preferred: working knowledge of SQL, data connectors, APIs, automation tools, or basic data-model concepts • Preferred: experience with Jira, Asana, Smartsheet, Monday.com, or comparable project-management tools • Preferred: familiarity with cohort analysis, promotional incrementality, digital experimentation, link tagging, campaign taxonomy, and responsible AI-enabled workflow design

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K match • Rich wellness program • Onsite health clinic • Workout facility • Ability to bring your dog to work • Collaborative and creative team-oriented work environment • Opportunities to take risks to learn and grow