Customer Success Manager

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Rain

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $75M Series B - Rain on 2025-02

Fintech • HR Tech • SaaS

Rain is an AI-driven financial wellness platform for employers that gives employees on-demand access to earned wages and a suite of tools (budgeting, spending analysis, financial coaching, free tax filing, balance protection) to reduce financial stress and improve retention and productivity. The company emphasizes quick payroll integrations, minimal data collection, enterprise-grade security and compliance (SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 27001), and operates as a fintech (not a bank) serving employers and employees; it reports 3. 5M+ employees empowered and strong employer impact metrics. Rain is positioned as a B2B SaaS platform sold to employers to deliver earned wage access (EWA) and broader financial-health services.

📋 Description

• Own the entire relationship between Rain Instant Pay and customers by establishing trusted-advisor relationships across customer organizations and ensuring customers receive value from the service • Develop customer success plans covering critical success factors, success metrics, potential issues, and recommendations • Lead cross-functional projects with sales, product, marketing, and support teams to meet and exceed customer expectations • Work with Implementation and Sales to identify new opportunities and facilitate transitions after initial or follow-on deployments • Serve as the customer point of contact and voice for support, queries, and functional assistance • Support the creation and demonstration of client success stories for business prospects and industry experts • Use customer relationships for prospect references as needed

🎯 Requirements

• 3+ years of experience in B2B SMB or Mid-Market • History of driving revenue through retention and expansion of existing customers • Strong project management skills • Ability to prioritize internal and external requests • Demonstrated track record of building relationships and problem solving • Ability to measure, understand, and communicate business needs and impact to customers • Flexibility to adjust to changing priorities or projects as the company scales • FinTech experience is a plus • Experience using an enterprise CRM such as HubSpot or Salesforce

🏖️ Benefits

• Flexible PTO • Medical, Dental, Vision, Life, Disability coverage • Parental leave • Monthly stipend • Equity options