Merchant Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ShipBob, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

🚗 Transport

💰 $200M Series E on 2021-06

Consulting • Marketing • Transport

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Understand each merchant’s unique strategic needs and define what success means for their account • Continually re-evaluate merchant success criteria, needs, and goals • Develop dynamic action plans with ShipBob deliverables and merchant recommendations • Drive adoption of key ShipBob features, functions, and services • Monitor merchant health and take quick, decisive action to course-correct issues • Build and manage merchant partnerships through proactive health checks, quarterly business reviews, phone, and email • Collaborate with Customer Support to deliver a best-in-class merchant experience • Help influence the product and services roadmap • Drive NPS, merchant retention, and upsell KPIs • Perform additional duties and responsibilities as necessary • Report to the Manager, Merchant Success

🎯 Requirements

• Minimum 3 years of experience in sales and merchant services in the technology industry • Aptitude to sell via quota attainment • Keen perceptive intelligence in assessing merchant needs and driving solutions • Demonstrated ability to communicate effectively through oral, written, and in-person mediums • Experience collaborating cross-departmentally to deliver comprehensive merchant solutions • PowerPoint and Excel skills

🏖️ Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package • Every full-time employee gets access to best-in-class AI and productivity tools from Day 1 at no cost