Customer Success Manager

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🔥 0 minutes ago

🐊 Florida, Ohio, +2 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote

💵 $89.3k - $193.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Manage relationships with designated customers by providing guidance to enhance current systems and anticipate future needs • Ensure prompt issue resolution, coordinate necessary resources, lead communications, document statuses, and anticipate risks and opportunities • Understand customers’ goals, challenges, and requirements; identify improvement opportunities and recommend solutions • Track customer usage and engagement and create and share regular reports on customer health and progress • Build expertise in Stryker solution system design, deployment, administration, and end-user training • Advise customers on maximizing the value of their investments • Anticipate customer needs and propose solutions to technical and organizational challenges • Monitor contract renewals, identify upselling opportunities, and ensure a high renewal rate

🎯 Requirements

• Bachelor’s degree required • Minimum 4 years of relatable work experience required in customer success, account management, or a related field • Healthcare industry experience with knowledge of clinical operations, patient care workflows, healthcare technology, or health system organizational structures • Experience building and maintaining customer relationships through all phases of a technical system implementation lifecycle • Strong communication skills and ability to use technology to present concepts and articulate business value and return on investment • Technical expertise with databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures

🏖️ Benefits

• Remote work flexibility • 20% travel requirement