Client Success Representative I

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Nevada, +2 more states – Remote

⛰️ Colorado – Remote 🎰 Nevada – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Workstand

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Workstand is a commerce software company that provides bike shop–specific websites, cloud-based point-of-sale, supplier integrations, and digital marketing services to help independent bicycle dealers sell more both online and in-store. It maintains a large product and supplier data network with inventory, pricing, and drop-shipping integrations, and offers analytics, expense management, and marketing subscription services tailored to bike retailers.

📋 Description

• Respond to customer inquiries promptly and professionally via email, phone, or live chat • Collaborate with fellow CS Representatives to escalate and resolve complex problems • Develop a deep understanding of Workstand's software platform and the role of digital marketing, ecommerce, and in-store sales in clients' businesses • Proactively suggest improvements in website design and site configuration to maximize customer success • Clearly and effectively communicate technical information to non-technical users • Provide software-related information and documentation to customers when appropriate • Maintain detailed records of customer interactions and resolutions in the CRM • Continuously update and maintain internal and external documentation for all aspects of the software and processes • Complete other responsibilities, tasks, and duties as needed • Report to the Technical Support Manager; no direct reports

🎯 Requirements

• Customer service experience preferred • Specialty retail and/or bicycling industry experience preferred • Strong written and verbal communication skills • Excellent organizational skills and attention to detail • Basic understanding of Google Suites, Google Merchant Center, and Google Shopping preferred • Willingness to take initiative and work effectively without close supervision • Adaptable and flexible with change • Limited domestic travel may be required

🏖️ Benefits

• Fully remote work environment • Flexible scheduling • Comprehensive medical, dental, and vision packages for employees and eligible family members • 401(k) plan • Paid volunteering • Paid professional development • Discounts on products, bikes, and gear • Accrued PTO program of 14 days in your first year • Sick time • Ten paid holidays • Eligibility for bonuses