Customer Success Manager

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🔥 0 minutes ago

🌵 Arizona, Texas, +2 more states – Remote

🌵 Arizona – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $93.8k - $156.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Manage relationships with designated customers by providing guidance to enhance current systems and anticipate future needs • Ensure prompt issue resolution, coordinate resources, lead communications, document statuses, and anticipate risks and opportunities • Understand customer goals, challenges, and requirements; identify improvement opportunities and recommend solutions • Track customer usage and engagement and create and share regular reports on customer health and progress • Build expertise with Stryker solution system design, deployment, administration, and end-user training • Guide customers on maximizing the value of their investments • Anticipate customer needs and propose alternate solutions to resolve technical and organizational challenges • Monitor contract renewals, identify upselling opportunities, and ensure a high renewal rate • Drive solution adoption, retention, and expansion for the Stryker Vocera portfolio alongside account executives • Establish and maintain long-term relationships with client executives and champions aligned with business strategy and success metrics

🎯 Requirements

• Bachelor’s degree required • Minimum 4 years of related work experience required in customer success, account management, or a related field • Healthcare industry experience • Knowledge of clinical operations, patient care workflows, healthcare technology, or health system organizational structures • Experience building and maintaining customer relationships through all phases of a technical system implementation lifecycle preferred • Strong communication skills and ability to use technology to present concepts and articulate business value and return on investment preferred • Technical expertise with databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures preferred • Ability to travel 20%

🏖️ Benefits

• Remote work flexibility • Equal opportunity employment • 20% travel percentage