Rain
51 - 200 employees
Founded 2019
💳 Fintech
👥 HR Tech
☁️ SaaS
💰 $75M Series B - Rain on 2025-02
Fintech • HR Tech • SaaS
Rain is an AI-driven financial wellness platform for employers that gives employees on-demand access to earned wages and a suite of tools (budgeting, spending analysis, financial coaching, free tax filing, balance protection) to reduce financial stress and improve retention and productivity. The company emphasizes quick payroll integrations, minimal data collection, enterprise-grade security and compliance (SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 27001), and operates as a fintech (not a bank) serving employers and employees; it reports 3. 5M+ employees empowered and strong employer impact metrics. Rain is positioned as a B2B SaaS platform sold to employers to deliver earned wage access (EWA) and broader financial-health services.
User Care Advisor
🔥 2 minutes ago
🗣️🇪🇸 Spanish Required
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Rain
51 - 200 employees
Founded 2019
💳 Fintech
👥 HR Tech
☁️ SaaS
💰 $75M Series B - Rain on 2025-02
Fintech • HR Tech • SaaS
Rain is an AI-driven financial wellness platform for employers that gives employees on-demand access to earned wages and a suite of tools (budgeting, spending analysis, financial coaching, free tax filing, balance protection) to reduce financial stress and improve retention and productivity. The company emphasizes quick payroll integrations, minimal data collection, enterprise-grade security and compliance (SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 27001), and operates as a fintech (not a bank) serving employers and employees; it reports 3. 5M+ employees empowered and strong employer impact metrics. Rain is positioned as a B2B SaaS platform sold to employers to deliver earned wage access (EWA) and broader financial-health services.
📋 Description
• Improve app engagement by making users happy and proactively solving issues • Communicate with customers via phone, email, SMS, and chat using Zendesk/Intercom • Provide knowledgeable answers about the product, pricing, and availability • Troubleshoot technical problems • Work with internal departments to meet customers' needs • Communicate with the engineering team to resolve app bugs and problems • Provide a positive app experience through live chat and well-researched financial advice • Perform data entry in various platforms • Educate and assist customers in a fast and friendly manner • Report to the Manager, User Care
🎯 Requirements
• 1–2 years of customer service experience preferred • Conversational-level Spanish preferred • Experience in customer service or a customer-facing role • Excellent phone etiquette • Excellent verbal, written, and interpersonal skills • Experience using Zendesk, Intercom, or related tools • Experience working in financial services or fintech software companies • Experience working in a fast-paced work environment • Willingness to learn and grow • Ability to multitask, organize, and prioritize work • Fintech, HR tech, or payments experience is a plus but not required
🏖️ Benefits
• Flexible PTO • Medical, Dental, Vision, Life, Disability coverage • Parental leave • Monthly stipend • Equity options • Remote work option
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