User Care Advisor

🕒 August 4

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rain

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $75M Series B - Rain on 2025-02

Fintech • HR Tech • SaaS

Rain is an AI-driven financial wellness platform for employers that gives employees on-demand access to earned wages and a suite of tools (budgeting, spending analysis, financial coaching, free tax filing, balance protection) to reduce financial stress and improve retention and productivity. The company emphasizes quick payroll integrations, minimal data collection, enterprise-grade security and compliance (SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 27001), and operates as a fintech (not a bank) serving employers and employees; it reports 3. 5M+ employees empowered and strong employer impact metrics. Rain is positioned as a B2B SaaS platform sold to employers to deliver earned wage access (EWA) and broader financial-health services.

📋 Description

• Improve app engagement by making users happy • Work with the engineering team to solve technical issues • Provide a positive app experience through live chat by offering well-researched financial advice • Communicate with customers via phone, email, SMS, and chat using Zendesk/Intercom • Provide knowledgeable answers about the product, pricing, and availability • Troubleshoot technical problems • Work with internal departments to meet customer needs • Communicate with the engineering team to resolve app bugs and problems • Perform data entry in various platforms • Educate and assist customers in a fast and friendly manner

🎯 Requirements

• 1-2 years of customer service experience preferred • Conversational level Spanish preferred • Experience in Customer Service or customer-facing role • Excellent phone etiquette and excellent verbal, written, and interpersonal skills • Experience using Zendesk, Intercom, or related tools • Experience working in Financial Services or Fintech software companies • Experience working in a high-paced work environment • Willingness to learn and grow • Ability to multitask, organize, and prioritize work • Fintech, HR tech, or payments experience is a plus but not required • Legally authorized to work in the United States • Must not require sponsorship for employment visa status

🏖️ Benefits

• Flexible PTO • Medical, Dental, Vision, Life, Disability coverage • Parental leave • Monthly stipend • Equity options • Training on Zendesk, customer service protocols, and financial wellness