NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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RAINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🤝 Non-profit

🤲 Charity

🌍 Social Impact

💰 Grant on 2020-11

Non-profit • Charity • Social Impact

RAINN is the nation’s largest anti-sexual violence organization and operator of the National Sexual Assault Hotline, providing free, confidential, 24/7 support by phone, chat, and text. It offers survivor services, education and prevention programs, policy advocacy to hold perpetrators accountable, and training/consulting for organizations. RAINN also leads efforts to combat online sexual exploitation and supports survivors through resources, outreach, and fundraising.

📋 Description

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline. • Answer inbound crisis-intervention telephone calls and online chats. • Provide timely, accurate support to NSAH users. • Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols. • Supervise inbound crisis-intervention calls and chats. • Assist with semi-annual call-throughs to audit resource databases.

🎯 Requirements

• Must be literate and fluent in English. • Spanish fluency may be required for certain roles. • Must be able to pass a typing test with at least 35 WPM score. • Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention. • Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms). • Must be comfortable discussing issues surrounding sexual violence. • Must be comfortable using instant messaging platforms and handling phone-based communication.

🏖️ Benefits

• Employee assistance • Paid vacation • Sick leave • Paid holidays • Free access to the building fitness center