NSAH Support Specialist, Saturday/Sunday/Monday, 3:00 PM ET–11:00 PM ET

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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RAINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🤝 Non-profit

🤲 Charity

🌍 Social Impact

💰 Grant on 2020-11

Non-profit • Charity • Social Impact

RAINN is the nation’s largest anti-sexual violence organization and operator of the National Sexual Assault Hotline, providing free, confidential, 24/7 support by phone, chat, and text. It offers survivor services, education and prevention programs, policy advocacy to hold perpetrators accountable, and training/consulting for organizations. RAINN also leads efforts to combat online sexual exploitation and supports survivors through resources, outreach, and fundraising.

📋 Description

• Provide consistent, high-quality support to those reaching out through the National Sexual Assault Hotline • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills • Complete regular training on serving NSAH users • Answer inbound crisis-intervention telephone calls and online chats • Provide timely, accurate support to NSAH users • Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts • Facilitate and manage online group chat services/sessions • Attend required monthly NSAH all-staff meetings • Assist with NSAH-specific data collection by completing session assessments during each shift

🎯 Requirements

• Must be literate and fluent in English • Spanish fluency may be required for certain roles and will be assessed when applicable • Must be able to pass a typing test with at least 35 WPM score • Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention • Must be comfortable using instant messaging platforms and handling phone-based communication • Ability to work well under pressure and maintain composure during stressful situations • Ability to work effectively in a remote environment • Proficiency in Google Workspace applications • Must complete and pass a criminal background check administered by RAINN

🏖️ Benefits

• Employee assistance • Paid vacation • Sick leave • Paid holidays • Free access to the building fitness center