NSAH Support Specialist

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🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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RAINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🤝 Non-profit

🤲 Charity

🌍 Social Impact

💰 Grant on 2020-11

Non-profit • Charity • Social Impact

RAINN is the nation’s largest anti-sexual violence organization and operator of the National Sexual Assault Hotline, providing free, confidential, 24/7 support by phone, chat, and text. It offers survivor services, education and prevention programs, policy advocacy to hold perpetrators accountable, and training/consulting for organizations. RAINN also leads efforts to combat online sexual exploitation and supports survivors through resources, outreach, and fundraising.

📋 Description

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines operated by RAINN. • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. • Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients. • Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines. • Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources. • Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery. • Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery. • Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.

🎯 Requirements

• Must be literate and fluent in English and able to pass a proficiency test during the interview process. • Spanish fluency may be required for certain roles and will be assessed when applicable. • Must be able to pass a typing test with at least 35 WPM score. • Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention. • Must be comfortable using instant messaging platforms and handling phone-based communication. • Must be 18 years of age or older. • Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms) with demonstrated ability to effectively utilize these tools for communication, collaboration, organization, and data management.

🏖️ Benefits

• employee assistance • paid vacation • sick leave • paid holidays • free access to the building fitness center