Client Relationship Manager – RCM Services

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

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Raintree Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Raintree Systems is an AI-powered electronic medical record (EMR) and practice management software platform built specifically for physical therapy and rehabilitation organizations. The platform connects clinical, operational, and financial workflows—providing AI-driven documentation (ambient scribing), scheduling, patient engagement, revenue cycle management, billing/RCM services, analytics/dashboards, and enterprise-grade integrations and security to support practices from a few clinics to thousands of locations. Raintree targets rehabilitation specialties including physical therapy, occupational therapy, speech therapy, pediatric therapy, and multidisciplinary therapy providers, emphasizing reduced administrative burden, improved clinician productivity, and revenue performance for high-growth therapy organizations.

📋 Description

• Manage customer satisfaction for Raintree Systems' RCM Division customer base • Serve as the main point of contact for clients and facilitate relations between client practices and Raintree Systems • Ensure client retention and satisfaction with Raintree's Revenue Cycle Management services • Manage customer expectations regarding medical billing, claim processing, and practice revenue goals • Evaluate RCM performance metrics, claim denial trends, and practice accounts receivable health using financial discretion and independent judgment • Handle RCM questions, billing inquiries, and workflow problems while providing timely progress updates • Coordinate Raintree RCM specialists, billing managers, and technical support to resolve issues • Implement procedures to prevent recurring revenue cycle problems • Maintain assigned RCM clients through healthcare billing and account management services • Answer 90% of inbound customer support calls regarding Raintree RCM services and platform usage • Visit Raintree RCM customers when beneficial for customer relations and service improvement • Support the customer journey from RCM onboarding and billing setup through ongoing revenue management • Suggest and implement RCM process improvements • Attend transition calls for incoming RCM clients and selected kickoff calls for new implementations • Work with the RCM Department Supervisor on billing complaints, claim escalations, and customer solutions • Assist Client Support Associates with customer relations and RCM customer contacts • Attend training seminars, workshops, and healthcare billing conferences • Identify and potentially sell additional software modules or enhanced billing services, or refer opportunities to sales • Conduct weekly call campaigns with RCM customers at least twice per week • Establish relationships with new practice contacts following client turnover • Help manage the end-of-relationship process for terminating RCM clients and address satisfaction issues

🎯 Requirements

• College BA or BS, Masters; other certifications and/or related experience or equivalent combination of education and experience • At least 5 years of proven work experience in client relationship management and/or training; healthcare revenue cycle management (RCM) or medical billing preferred • Excellent client-facing and internal communication skills • Excellent written and verbal communication skills • Solid organizational skills, attention to detail, and ability to multitask across multiple healthcare provider accounts • Skilled in computer applications for payment posting, clearinghouse workflows, electronic claims processing, and A/R follow-up • Supportive of RCM Department and Raintree Systems goals, policies, HIPAA compliance, and patient data security standards • Well-developed verbal, listening, and phone communication skills • Ability to write routine business correspondence and formal RCM status reports • Ability to perform arithmetic calculations using whole numbers, common fractions, and decimals to analyze practice financial metrics, collection rates, and billing adjustments • Ability to define RCM problems, collect billing data, establish financial facts, and identify claim rejection or denial trends • Ability to exercise good judgment and escalate billing or technical issues appropriately • Strong organizational skills and ability to execute detailed practice account reviews • Strong customer service focus and commitment to healthcare client success • Ability to establish and maintain effective working relationships within the Raintree RCM team • Ability to work with diverse personalities across clinical, administrative, and corporate settings • Ability to work remotely and demonstrate strong video conferencing etiquette for virtual client meetings

🏖️ Benefits

• Remote First • Paid Time Off • 11 Paid Holidays • Year-End Holiday Break • Health insurance • Dental insurance • Vision insurance • HSA/FSA • 401K with Company Match • Disability Insurance • Life Insurance • Employee Assistance Program • Paid Parental Leave • Equal employment opportunity and anti-discrimination protections

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