Customer Activation Manager, Commercial

🕒 March 27

🏢🏡 New York City – Hybrid

💵 $97k - $148.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices • Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative • Become an expert in the full range of integration and configuration options for Ramp’s suite of products • Partner closely with the product team to ensure customer feedback is reviewed and prioritized • Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach • Participate in hiring decisions, including interviewing, selection, and onboarding of new team members. • Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.

🎯 Requirements

• Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization • Exceptional project management and time management skills • Excellent verbal and written communication skills • Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively • Proven track record of exceeding quota and/or outperforming key target metrics • Ability to anticipate customers’ needs and position product solutions accordingly • High adaptability and ability to thrive in a fast paced environment • Nice to Haves • Bachelor’s degree from an accredited university • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) • Experience with financial services sales • Experience at a high-growth startup

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $10,000 per year) • Parental Leave • Unlimited AI token usage • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed)