Senior Scaled Customer Activation Manager – Bill Pay Specialist

🕒 February 19

🏢🏡 New York City – Hybrid

💵 $108k - $202.1k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale. • Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully. • Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience. • Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach. • Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized. • Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency. • Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance. • Continuously grow, learn, and adapt within a fast-paced startup environment.

🎯 Requirements

• Minimum 5 years of experience in customer success, account management, technical consulting, or product operations • Bill Pay / AP, Accounting Implementation Experience • Exceptional project management, organization, and time management skills. • Excellent verbal and written communication abilities. • Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds. • Strong desire to become a product expert—understanding not just *how* Ramp works, but why it was built the way it was, and communicating that effectively. • Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues. • Proven track record of exceeding quota or outperforming key metrics. • Ability to anticipate customer needs and position product solutions effectively. • High adaptability and comfort operating in a fast-paced, constantly evolving environment.

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $10,000 per year) • Parental Leave • Unlimited AI token usage • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed)