Client Success Manager

🕒 May 23

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RapidRatings

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $200M Private Equity Round on 2022-02

RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk. RapidRatings provides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform. For more information, visit rapidratings.com.

📋 Description

• Own a named portfolio of Enterprise accounts as the senior strategic advisor and primary relationship owner • Shape and evolve client program strategy by aligning RapidRatings capabilities to enterprise risk, procurement, and finance objectives • Lead Executive Business Reviews (EBRs) and working sessions with senior client stakeholders • Translate Financial Health Rating (FHR), Core Health Score (CHS), and supplier portfolio insights into actionable recommendations • Advise clients on best practices for supplier engagement, risk governance, and program design • Manage the renewal cycle including pricing strategy, contract structuring, and negotiation • Identify and qualify expansion opportunities through new use cases and program scope changes • Achieve quarterly and annual targets for gross revenue retention across your book of business

🎯 Requirements

• 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role • Demonstrated ability to operate as a trusted advisor to senior client stakeholders • Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics • Strong executive presence and the ability to lead substantive working sessions with C-level and senior stakeholders • Proven track record of driving gross revenue retention • Excellent verbal and written communication skills • Proficiency with CRM platforms (Salesforce preferred) • Strong organizational and program management skills

🏖️ Benefits

• Attractive compensation and incentive program • Benefits package • Flexible work environment • Unlimited self-managed PTO • Continuous education and learning