Customer Success Manager

🕒 May 21

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vendelux

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

💰 $2.4M Seed Round on 2022-01

B2B • SaaS • AI

Vendelux is a data-driven platform that provides event intelligence solutions for event marketers and organizers. By utilizing AI-powered insights, Vendelux helps users identify and engage with attendees and sponsors at over 200,000 B2B events. The platform offers tools to define target lists, discover high-ROI events, and drive successful event strategies through collaboration between marketing and sales teams. It aims to enhance event marketing ROI by helping companies choose the best events to sponsor and attend, providing advanced analytics and insights about industry-specific conferences, trade shows, and meetups. Vendelux is trusted by data-driven marketers for its user-friendly interface and reliable data sources, supporting efficient event planning and execution.

📋 Description

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines. • Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step. • Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network. • Identify and understand customer needs, challenges, and goals to tailor solutions effectively. • Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth. • Communicate and promote proven strategies, methods, and processes that lead to success • Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

🎯 Requirements

• 5F+ years of experience in a Customer Success, specifically at B2B growth stage startups • Owned the full client lifecycle, renewals and upsells • Great team member who contributes to our culture and our business • Takes ownership and demands excellence from themselves and others • Likes a fast paced environment and is a quick learner

🏖️ Benefits

• Competitive base salary and bonus • Healthcare covering medical, dental and vision • Work from our NYC HQ • Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week